Reviews Analytics

Comprehensive review performance insights and sentiment analysis

Total Reviews
1,247 +12.5%
Avg Rating
82/100 +3.2
Response Rate
87% +5.1%
Avg Response Time
4.2h -1.3h
Rating Trend
Rating Distribution
Excellent (80-100)
623
Good (60-79)
312
Average (40-59)
187
Poor (0-39)
125
Reviews by Channel
AI Sentiment Analysis
7.8
out of 10
Improving
Positive
68%
Neutral
22%
Negative
10%
Top Mentioned Topics
POSITIVE
Staff 156 Location 134 Cleanliness 98 Breakfast 87
NEGATIVE
Noise 45 AC Issues 32 WiFi 28 Parking 19
Response Performance
Status Count Percentage Distribution
Pending 23 1.8%
Draft Ready 8 0.6%
Approved 35 2.8%
Posted 1,067 85.6%
Skipped 114 9.1%
Monthly Summary

Overall guest satisfaction has shown steady improvement over the past 30 days. The property maintains a strong market position with above-average ratings across all major review platforms. AI-generated responses have contributed to a significant improvement in response rates.

Strengths
Consistently high staff ratings
Location praised by 89% of guests
Cleanliness scores above market average
Areas for Improvement
Noise complaints increased by 15%
AC maintenance needed in east wing
WiFi speed below guest expectations
Competitor Benchmarking
Market Leader
Your property outperforms the competitive set average by 8 points
82
Your Rating
74
Competitors Avg
Property Location Stars Rating Reviews vs You
Hilton Garden Inn Downtown Dubai 5 Star 79 1,890 -3
Marriott Courtyard Business Bay 4 Star 76 1,245 -6
Holiday Inn Al Barsha 4 Star 72 2,340 -10